Most of our orders are shipped out within 2 working days after receipt of your order. Unless otherwise requested, all orders will be shipped via UPS Ground or US Postal Service. Delivery is normally within 3 to 10 business days. Holiday seasons can sometimes extend delivery times from 7 to 14 days. However, we always strive our best to ship your order as fast and accurately as possible.

Shipping to the Continental U.S.48 States:  All orders greater than $200 will be shipped ground service at no additional cost. A $9.45 delivery charge will be added to all orders less than $200.

Delivery to Hawaii, Alaska, Puerto Rico and U.S. Territories:  Depending on value and weight, your order may incur additional charges. You will be contacted for your approval before any additional shipping charge is applied.

Canadian Customers: In general, our U.S. shipping charges also apply to shipments to Canada. However, an additional charge will be applied to heavy shipments.

Non U.S. and Canadian Customers:  Foreign customers will be charged the difference between regular U.S. shipping and postal and insurance costs to their respective country. Shipment will be by air via U.S. Postal Service.

We provide Federal Express Next Day, 2^nd Day and 3^rd Day rush shipments at the request of our customers. All rush orders incur shipping charges based on the weight of the entire order. For same day shipments, your order must be received by 11:00 a.m. Pacific Time.

Occasionally, stock shortages may occur due to unexpected demand of a product. Back orders are usually filled within thirty days. On occasion, stock coming in from overseas may take from 60 to 90 days. You may cancel your order at any time by email or by calling our office at 1-800-537-7820.

We will be happy to answer any questions you may have regarding your order. Please email our store or call during the hours of 9:00 a.m. to 5:00 p.m. Pacific Time, Monday through Saturday.

The Japan Woodworker Catalog carries only the best quality tools and supplies. We sincerely want you to be fully satisfied with any product received from us. If for any reason you are not satisfied with your order, you may return it within 30 days to receive a full refund in the manner of the original payment.